Shipping policy

VELMONT Shipping Policy

Last updated: October 19, 2026

Destinations and shipping rates

We ship to the destinations available at checkout. Free tracked standard shipping and paid express or priority options are offered according to your destination. Available services, delivery estimates and final shipping charges are shown at checkout before you place your order.

Processing and delivery

Orders are processed on business days. After dispatch, we will email your tracking number or tracking link. Delivery times vary by destination, dispatch status and carrier. Contact support@thevelmont.shop for information about your delivery estimate. Carrier operations, weather and customs may cause delays.

Track your order

Use the Track Your Order page in the store menu to check your shipment. Tracking information may take time to update.

Customs duties and import taxes

International shipments may be subject to customs duties or import taxes. Any amounts collected at checkout are displayed before you confirm your purchase.

Address checks and changes

Please check your delivery address and contact details before ordering. For changes or cancellations, contact support@thevelmont.shop as soon as possible. Changes may not be possible after dispatch.

Lost, damaged or delayed shipments

If your order has not arrived, is damaged or is delayed, contact support@thevelmont.shop with your order number. We will check the situation with the carrier and explain the next steps.