Refund policy

Returns & Refund Policy

VELMONT accepts return requests within 30 days of delivery. To request a return, email support@thevelmont.shop with your order number.

Items must be unused and in the same condition as received, with their tags, accessories and original packaging. Proof of purchase is also required. Do not send items back before receiving approval. Once approved, we will provide the return address and instructions. The return method and responsibility for shipping costs will be explained after we review the reason for your return.

If your item arrives damaged, defective or incorrect, contact us promptly after delivery with your order number and photographs showing the issue. We will review the information and explain the available resolution.

After receiving and inspecting your return, we will notify you whether the refund has been approved. Approved refunds are processed to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

For exchanges, please contact customer support first.

This policy does not limit your rights under applicable law. For deliveries to the European Union, a right to withdraw within 14 days of delivery may apply under the relevant legislation.

Contact: support@thevelmont.shop